Terms + Conditions

SANITATION POLICY

Whiplash takes sanitation and hygiene very seriously. All of our tools and sinks are sanitized using medical grade disinfectant and bleach in between each and every client.  We strive to maintain the most stringent levels of sanitation possible ensuring your health and safety. 

CANCELLATION POLICY

Guests who provide less than 24hrs notice for individual appointments will be charged 50% of the service price. Failure to show or cancellation of service within one hour of appointment time will result in 100% of service charged.

RESCHEDULING

For guests who reschedule within the 24 hour time period will be charged 50% of service total. This 50% will then be on placed on your account and can be used as a credit when you reschedule your appointment. Rescheduled appointment must occur within 2 weeks of originally scheduled appointment. 

LATE ARRIVALS

Due to the high demand for appointments, our bookings are made back to back and we rely on our guests arriving on time. If you are unable to make it on time please call ahead to ensure your appointment can still be accommodated. We will do our best to make sure you can still have your service but it may have to be augmented due to time restraints. Full service charges will apply.

GRATUITIES

Gratuities are greatly appreciated however we cannot add them to credit card or interac transactions. Cash tips are appreciated.